Privacy Policy

1. Controller

Strategic Lead Agency Ltd.
San Stefano Str. 23a, Apt. 4
1504 Sofia, Bulgaria

Registration (UIC/PIC): 205192720
VAT Number: BG205192720

Email: soren@strategicleadagency.com

2. Scope of This Policy

This privacy policy explains how Strategic Lead Agency Ltd. processes personal data when you visit this website or contact the company. It is based on the General Data Protection Regulation (EU) 2016/679, applicable Bulgarian data protection law, and the principles of transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

3. Server Log Files

When you visit this website, the hosting provider may automatically process technical access data. This may include IP address, date and time of access, requested file, referrer URL, browser type, operating system, transferred data volume, and server response status.

This processing is necessary to deliver the website, maintain technical security, diagnose errors, and protect the website from misuse. The legal basis is Article 6(1)(f) GDPR, the legitimate interest in providing a secure and functional website.

4. Contact by Email or Contact Form

If you contact Strategic Lead Agency Ltd. by email or through the website contact form, the information you provide will be processed to respond to your inquiry and manage the communication. This may include your name, email address, company, role, message content, time of submission, and any other information you choose to share.

Depending on the nature of your message, the legal basis may be Article 6(1)(b) GDPR for pre-contractual or contractual communication, Article 6(1)(c) GDPR where legal obligations apply, or Article 6(1)(f) GDPR for legitimate business communication.

The contact form uses a hidden anti-spam field. If that field is filled, the submission may be discarded as automated spam.

5. Business Relationships and Service Delivery

If you become a client, supplier, partner, or business contact, Strategic Lead Agency Ltd. may process contact details, company information, billing details, project communication, meeting notes, commercial information, and service-related records.

This processing is used for business development, proposal preparation, service delivery, project coordination, invoicing, accounting, and legal compliance. The legal basis is usually Article 6(1)(b), Article 6(1)(c), or Article 6(1)(f) GDPR.

6. Cookies, Analytics, and Advertising Pixels

This website does not currently set marketing cookies, run analytics tracking, use advertising pixels, provide user accounts, process payments, or include embedded third-party media by default.

If analytics tools, advertising pixels, booking tools, contact forms, embedded videos, or other third-party services are added later, this policy should be updated before those tools are activated. Where required, a cookie consent mechanism should also be added.

7. Recipients and Processors

Personal data may be processed by service providers that support the operation of the website, email communication, hosting, IT administration, accounting, legal compliance, or business operations. These providers process data only where necessary for the relevant purpose.

Strategic Lead Agency Ltd. does not sell personal data.

8. International Transfers

Where possible, personal data is processed within the European Union or the European Economic Area. If personal data is transferred to a country outside the EU/EEA, appropriate safeguards will be used where required, such as an adequacy decision, standard contractual clauses, or another lawful transfer mechanism under Chapter V GDPR.

9. Data Retention

Personal data is kept only as long as necessary for the purpose for which it was collected. Email inquiries are generally retained for as long as needed to handle the inquiry and any follow-up communication. Business, contractual, accounting, and tax records may be retained for the periods required by applicable law.

10. Your Rights

Subject to the conditions set out in the GDPR, you may have the right to request access to your personal data, rectification of inaccurate data, deletion, restriction of processing, data portability, and objection to processing based on legitimate interests. Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

You can exercise these rights by contacting Strategic Lead Agency Ltd. using the email address above.

11. Right to Lodge a Complaint

You have the right to lodge a complaint with a competent data protection supervisory authority. In Bulgaria, the supervisory authority is the Commission for Personal Data Protection.

12. Security

Strategic Lead Agency Ltd. uses appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. No website or email transmission can be guaranteed to be completely secure, but reasonable measures are taken to protect personal data according to the nature and risk of the processing.

13. Updates

This privacy policy may be updated if the website, services, tools, processing activities, or legal requirements change.